Privacy Policy

This page explains what personal information this booking service collects when you use our website, how we process it, and your rights under European data protection law.

Information We Collect

When you submit an enquiry through the contact form, we collect your name, email address, telephone number, and any message details you provide. The website also stores technical data through cookies - small text files placed on your device to remember language preferences and analyse traffic patterns. Your browser automatically sends IP address and user-agent strings when you request pages from our server.

How We Use Your Data

Contact form submissions go directly to [email protected] so our team can respond to your enquiry and connect you with rental suppliers operating on the islands. We keep correspondence records to follow up on bookings and improve service quality. Analytics cookies help us understand which pages visitors read most often, letting us focus content where it matters.

Email addresses are never sold or shared with marketing lists. We pass booking details only to the local rental company handling your reservation.

Third-Party Services

The booking widget embedded on search pages is operated by our technology partner. When you interact with that widget, their own privacy terms apply - they process pick-up dates, vehicle preferences, and payment card details to complete reservations. We recommend reviewing their policy before entering payment information.

Traffic analysis runs through a standard web analytics platform that aggregates visitor behaviour into anonymised reports. Individual sessions are not tracked across other websites.

Your Rights

You can request a copy of personal data we hold about you, ask us to correct inaccurate details, or withdraw consent for future contact at any time. Send such requests to [email protected] with 'Data Request' in the subject line. We will respond within thirty days. If you believe we have mishandled your information, you have the right to lodge a complaint with the Spanish Data Protection Agency.

Data Retention

Enquiry emails remain in our inbox for up to two years to reference past bookings if customers return with follow-up questions. After that window, records are deleted unless required by accounting regulation. Session cookies expire when you close your browser; preference cookies last twelve months.

Changes to This Policy

We update this page occasionally to reflect new features or legal requirements. Significant changes will be noted at the top with a revision date. Continued use of the website after updates means you accept the revised terms.

Last updated: January 2025. For questions about this policy, email [email protected] or call +34 928 494 271 during office hours Monday to Sunday, 8:00 - 19:00 WET.